If the damage is found to be caused by the tenant either accidently or maliciously, the tenant is responsible for payment of the repair. The cost will be debited from the tenant's rental account after 30 days notice.
In the event of an urgent repair, ring our office immediately and we shall attend to your problem as quickly as possible. If it is outside business hours then you should take what ever action is necessary to protect your goods and the property from further damage.
As per your lease agreement the method of access by a tradesman to your property is by use of management keys. They will call you prior to attending on the number you have supplied.